You have optimized your processes, adjusted the quality and prices of your products to the expectations of your customers, and you are not to be overlooked, both in the digital and analog worlds. Nevertheless, it is not easy to hold your own in the market. Customers are more volatile than ever before, and retaining them involves a great deal of effort. The good news: it doesn’t have to stay that way! Create an oasis of comfort for your customers, where they can do all their business with you at any time and on any device. The best part: this not only increases user comfort and efficiency for your customers but also your teams. Win-win for everyone involved – except your competition.
We create your customer portal based on SAP technology, first and foremost the SAP Commerce Cloud. Gartner and Forester analysts repeatedly name this as one of the most powerful e-commerce platforms on the market.
The solution includes standard SAP back-end integration and, of course, interfaces to all other SAP Customer Experience components. In this way, they not only ensure an end-to-end customer experience, but also maximum internal efficiency.
Use ready-made components, such as texts, images, sliders, PIM or commerce functionalities to manage your pages without programming knowledge.
Manage all product-relevant data such as texts and multimedia content in one place.
Your customer portal is connected to all components of the SAP Customer Experience portfolio and your SAP backend. This allows you to deliver customized offers on appropriate channels.
Headless commerce makes shopping on all devices easy and convenient.
Discover all the features of a B2B customer portal that simplifies your employees’ daily tasks, optimizes your service, and makes you your customers’ number one choice!
We recommend that you integrate a self-service area into your customer portal. No matter whether it is an order, a complaint, a service request, the last invoice retention, or the procurement of information or spare parts: in the modern customer portal, this can be done anytime and anywhere, quickly and easily. The best part: not only your customers benefit from this. You now have consistent data, increase the efficiency of your teams, and ultimately save money.
Sure! In our showcase – the Move customer portal – we have compiled the best practices from over 250 successfully implemented customer portals. Let us inspire you without obligation and without any commitment! In just under an hour, we’ll show you what we mean by a modern customer portal, so you can quickly match your vision with ours.
In principle, you can use SAP technology to map customer portals for any business scenario: B2B, B2C, B2B2C, and D2C. We have particularly deep expertise in implementing sophisticated B2B customer portals with seamless SAP integration. Thanks to this strong frontend and backend connection, every person using the portal can customize it for themselves in just a few clicks. While Patricia, the buyer, primarily wants to see order management, Stefan from controlling decides to list the invoices. With your customer portal, you give every contact person the right tool for them. This is not an end in itself: after all, a high level of operating convenience makes a significant contribution to brand loyalty.
You bet! To do this, you should use the SAP Variant Configuration. It allows your customers to customize products. By using the knowledge base from the SAP backend, impossible combinations are not even presented. The individual configuration can also serve as the basis for a discussion with your customer support team, instead of directly resulting in an order. This approach has proven particularly effective for highly technical products, which are often fine-tuned or renegotiated during this dialog. This is where the SAP CX portfolio can show its full strength.
We like constancy – with our colleagues as well as with our business partners and customers. Thanks to our strong staff retention, we can ensure that you benefit from long-term support from the same contact persons. This has a positive effect on the quality of our services and on our whole business relationship.
not at all, if that’s what you want. Our team of experts advises you on digital sales strategies with SAP and the efficient digitization of sales processes. It implements the solutions according to best practices, and also supports you after go-live with application lifecycle management, application management services. Finally, our team supports you with strategic consulting for the continuous further development of your IT landscape.
Our experts pass on their knowledge to your specialist team in training courses and seminars.
Whether you need more information, are interested in a live demo or just want to talk to our experts, we look forward to hearing from you and getting to know you and your company!
Awarded. If we do it, we do it right. There is a reason why we achieved Microsoft Gold and Solutions Partner satus, SAP Gold Partner status. And Creditreform has confirmed our excellent credit rating.
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