Logo der Arineo GmbH

Your customer portal with SAP Technology

Your customer portal with SAP Technology

You have optimized your processes, adjusted the quality and prices of your products to the expectations of your customers, and you are not to be overlooked, both in the digital and analog worlds. Nevertheless, it is not easy to hold your own in the market. Customers are more volatile than ever before, and retaining them involves a great deal of effort. The good news: it doesn’t have to stay that way! Create an oasis of comfort for your customers, where they can do all their business with you at any time and on any device. The best part: this not only increases user comfort and efficiency for your customers but also your teams. Win-win for everyone involved – except your competition.

Kundenportal mit SAP

Score points with customers and employees

We create your customer portal based on SAP technology, primarily SAP Commerce Cloud. This is repeatedly named as one of the most powerful e-commerce platforms on the market by analysts from Gartner and Forester.

The solution contains a standard SAP backend integration and, of course, interfaces to all other SAP Customer Experience components. In this way, they not only ensure an end-to-end customer experience, but also maximum internal efficiency.

Highlights of a customer portal with SAP integration

Easy page management

Use ready-made components, such as texts, images, sliders, PIM or commerce functionalities to manage your pages without programming knowledge.

Central administration

Manage all product-relevant data such as texts and multimedia content in one place.

Seamless integration

Your customer portal is integrated with all components of the SAP Customer Experience portfolio and your SAP backend. This allows you to deliver customized offers on appropriate channels.

Convenient shopping

Headless commerce makes shopping on all devices easy and convenient.

FAQ

The most important facts about the customer portal with SAP

We recommend that you integrate a self-service area into your customer portal. No matter whether it is an order, a complaint, a service request, the last invoice retention, or the procurement of information or spare parts: in the modern customer portal, this can be done anytime and anywhere, quickly and easily. The best part: not only your customers benefit from this. You now have consistent data, increase the efficiency of your teams, and ultimately save money.

Sure! In our showcase – the Move customer portal – we have compiled the best practices from over 250 successfully implemented customer portals. Let us inspire you without obligation and without any commitment! In just under an hour, we’ll show you what we mean by a modern customer portal, so you can quickly match your vision with ours.

In principle, you can use SAP technology to map customer portals for any business scenario: B2B, B2C, B2B2C, and D2C. We have particularly deep expertise in implementing sophisticated B2B customer portals with seamless SAP integration. Thanks to this strong frontend and backend connection, every person using the portal can customize it for themselves in just a few clicks. While Patricia, the buyer, primarily wants to see order management, Stefan from controlling decides to list the invoices. With your customer portal, you give every contact person the right tool for them. This is not an end in itself: after all, a high level of operating convenience makes a significant contribution to brand loyalty.

You bet! To do this, you should use the SAP Variant Configuration. It allows your customers to customize products. By using the knowledge base from the SAP backend, impossible combinations are not even presented. The individual configuration can also serve as the basis for a discussion with your customer support team, instead of directly resulting in an order. This approach has proven particularly effective for highly technical products, which are often fine-tuned or renegotiated during this dialog. This is where the SAP CX portfolio can show its full strength.

Satisfied customers

  • YouTube

    Mit dem Laden des Videos akzeptieren Sie die Datenschutzerklärung von YouTube.
    Mehr erfahren

    Video laden

Device Slider

Do you want to take your online store to the next level?

We will gladly help you. Arrange a demo of our customer portal with SAP technology now!

“Our long-standing collaboration with Arineo’s e-business team is characterized by transparency, reliability, and competence around SAP’s commerce solutions. We look forward to continuing to work together on the next steps to provide the best possible solution for our customers.”
Daniel Hopp
Managing Partner – SAP Arena
swing_blue

We love, teach, like IT

We focus on long-term relationships.

We like constancy – with our colleagues as well as with our business partners and customers. Thanks to our strong staff retention, we can ensure that you benefit from long-term support from the same contact persons. This has a positive effect on the quality of our services and on our whole business relationship.

Our services start before the project and end...

not at all, if that’s what you want. Our team of experts advises you on digital sales strategies with SAP and the efficient digitization of sales processes. It implements the solutions according to best practices, and also supports you after go-live with application lifecycle management, application management services. Finally, our team supports you with strategic consulting for the continuous further development of your IT landscape.

Shared knowledge is double knowledge

Our experts pass on their knowledge to your specialist team in training courses and seminars.

Your request

Send us your inquiry, feedback, suggestion or other request conveniently via the form – we look forward to it!

Awarded. If we do it, we do it right. There is a reason why we achieved Microsoft Gold and Solutions Partner satus, SAP Gold Partner status. And Creditreform has confirmed our excellent credit rating.

Whether copper or fiber optic – your direct line to us.

Patrick Hey
Patrick Hey
Head of Customer Experience Solutions