Microsoft Dynamics 365 Customer Service is a cloud-based platform for all of a company’s service processes. Both regular maintenance contracts and unplanned service cases such as returns, repairs, warranty cases, or spare parts can be represented in the form of service processes and optimized through automation. Microsoft Dynamics 365 Customer Service provides tools for managing customer contacts, cases, knowledge bases, and feedback, as well as integrated analytics, and automation capabilities. With Dynamics 365 Customer Service, you can automate your service processes, increase the productivity of your service staff, and improve the satisfaction of your customers and service employees.