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The spare parts store for all occasions.

Your spare parts store with SAP integration

One tiny defective cog can bring entire production lines to a standstill, for days. This costs a lot of stress and even more money – and puts your customers in anything but a positive mood about you. Therefore, take advantage of the opportunity to provide your customers with perfect support in the event of an incident. Turn an annoying experience into a positive interaction that strengthens your customers’ loyalty to your company.

With a spare parts store based on the SAP Customer Experience portfolio, supplemented by image recognition or CAD models for quick and error-free identification of the defective part, you can efficiently help your customers in times of need. This is how you stand out from your competition in the long term.

Mann am Laptop bestellt Ersatzteil über einen Ersatzteil-Shop mit SAP.

Score points with customers and employees

The time of service and spare parts business is the most important time for customer loyalty. Satisfied customers come back and recommend your company. Also, it is always cheaper to keep satisfied customers than to find new ones!

Advantages of the spare parts store with SAP

Seamless integration

Seamless integration with other components of the SAP CX portfolio and the SAP backend.

artificial intelligence

Offer a service in a class of its own with artificial intelligence spare parts recognition.

Visual spare parts ordering

Based on CAD models, your customers can navigate the plan until they find the right part.

Up- and cross selling

Customized up-sell and cross-sell suggestions contribute to sales.

FAQ

The most important facts about the spare parts store with SAP

Very simple: your customers take a picture of the defective part, upload the photo and the AI in your spare parts store puts exactly the right spare part in the shopping cart. A real added value for your customers! And what do you get out of it? Fewer incorrect orders, a lower return rate, and more satisfied customers.

The challenge in ordering spare parts is usually finding the right spare part. There are part numbers for this, but who has them always readily available? You can simplify the spare parts search for your customers by relying on CAD drawings. Here, your customers can visually navigate deeper and deeper into the product until they find the defective part and add it to the shopping cart.

Sure! In our showcase – the Move portal – we have compiled best practices from over 250 successfully implemented projects. Let us inspire you without obligation and without any commitment! In just under an hour, we’ll show you what we mean by a modern service portal, so you can quickly match your vision with ours.

Satisfied customers

Device Slider

Non-binding. Informative. Free of charge.

We will gladly help you. Why not arrange a demo of our SAP spare parts store right now!

“Arineo understood our challenges and delivered a bespoke solution for us, on time and within budget. The team connected our SAP Service Cloud to the Commerce Cloud, ensuring our new customer portal is future-proof.”
Dr. Harald Göbel
Managing Director / COO viastore SOFTWARE GmbH
Arineo Swing

We love, teach, like IT

Our services start before the project and end...

not at all, if that’s what you want. Our team of experts advises you on digital sales strategies with SAP and the efficient digitization of sales processes. It implements the solutions according to best practices, and also supports you after go-live with application lifecycle management, application management services. Finally, our team supports you with strategic consulting for the continuous further development of your IT landscape.

We focus on long-term relationships.

We like constancy – with our colleagues as well as with our business partners and customers. Thanks to our strong staff retention, we can ensure that you benefit from long-term support from the same contact persons. This has a positive effect on the quality of our services and on our whole business relationship.

Shared knowledge is double knowledge!

Our experts pass on their knowledge to your specialist team in training courses and seminars.

Your request

Send us your inquiry, feedback, suggestion or other request conveniently via the form – we look forward to it!

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Awarded. If we do it, we do it right. There is a reason why we achieved Microsoft Gold and Solutions Partner satus, SAP Gold Partner status. And Creditreform has confirmed our excellent credit rating.

Whether copper or fiber optic – your direct line to us.

Patrick Hey
Patrick Hey
Head of Customer Experience Solutions