One tiny defective cog can bring entire production lines to a standstill, for days. This costs a lot of stress and even more money – and puts your customers in anything but a positive mood about you. Therefore, take advantage of the opportunity to provide your customers with perfect support in the event of an incident. Turn an annoying experience into a positive interaction that strengthens your customers’ loyalty to your company.
With a spare parts store based on the SAP Customer Experience Portfolio, supplemented by image recognition or CAD models for fast and error-free identification of the defective part, you can efficiently help your customers in times of need. This is how you stand out from your competition in the long term.
The service and spare parts business is essential for customer loyalty. Satisfied customers come back and recommend your company. This is actually the most effective marketing there is. It is much cheaper to keep satisfied customers than to find new ones. And more pleasant for all involved, too. Also, it is always cheaper to keep satisfied customers than to find new ones!
Seamless integration with other components of the SAP CX portfolio and the SAP backend.
Offer a service in a class of its own with artificial intelligence spare parts recognition.
Based on CAD models, your customers can navigate the plan until they find the right part.
Customized up-sell and cross-sell suggestions contribute to sales.
Very simple: your customers take a picture of the defective part, upload the photo and the AI in your spare parts store puts exactly the right spare part in the shopping cart. A real added value for your customers! And what do you get out of it? Fewer incorrect orders, a lower return rate, and more satisfied customers.
The challenge in ordering spare parts is usually finding the right spare part. There are part numbers for this, but who has them always readily available? You can simplify the spare parts search for your customers by relying on CAD drawings. Here, your customers can visually navigate directly to the product until they find the defective part and add it to the shopping cart.
Sure! In our showcase – the Move portal – we have compiled best practices from over 250 successfully implemented projects. Let us inspire you! In just under an hour, we will show you what we mean by a modern spare parts store so that you can quickly compare your vision with ours.
We will gladly help you. Why not arrange a demo of our SAP spare parts store right now!
We like constancy – with our colleagues as well as with our business partners and customers. Thanks to our strong staff retention, we can ensure that you benefit from long-term support from the same contact persons. This has a positive effect on the quality of our services and on our whole business relationship.
not at all, if that’s what you want. Our team of experts advises you on digital sales strategies with SAP and the efficient digitization of sales processes. It implements the solutions according to best practices, and also supports you after go-live with application lifecycle management, application management services. Finally, our team supports you with strategic consulting for the continuous further development of your IT landscape.
Our experts pass on their knowledge to your specialist team in training courses and seminars.
Whether you need more information, are interested in a live demo or just want to talk to our experts, we look forward to hearing from you and getting to know you and your company!
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