Bundling of competencies
No question about it: no one knows everything. But in a team, knowledge can be leveraged. In the preparation phase, teamwork is worth its weight in gold, because the better the field service is prepared with suitable equipment, spare parts, and documentation, the more likely it is that they will be able to complete the job successfully during the first appointment.
Support via video conference
If, despite optimal on-site preparation, further knowledge is still required, additional experts can be called in as required thanks to digital technologies. It is also easy to get a picture of the on-site situation yourself via video conferencing on your mobile device.
Simple document management
Plans, instructions, or best practices can also be delivered digitally by office staff during the appointment. The call report can also be digitally recorded, signed directly by the customer, and sent back to headquarters.
Even the call follow-up is digitally supported, for example by automatic invoicing and satisfaction surveys. This allows the team to immediately focus on the next service case.