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SAP Service Cloud

After-Sales Excellence

It takes years to build a good reputation – and seconds to ruin it. What to do about it? That’s why your after-sales must be every bit as good as your products and distribution. Offer your customers a variety of ways to voice their concerns with you: directly in the self-service area of your customer portal, by phone, email, fax, on social media, or via chatbot. The SAP Service Cloud in the background accelerates ticket processing by automatically assigning tickets and proposing solutions based on AI analyses. Because the facts show: a positive service experience contributes massively to customer loyalty.

Frau am Helpdesk nimmt Anruf in einem Service Portal mit SAP an.

Customer satisfaction first

With SAP Service Cloud, you not only increase the profitability of your service department but also the problem resolution rate at the first contact.

Intelligent technology helps categorize and dispatch tickets and recommend solutions based on the successful resolution of previous tickets. This increases the satisfaction of your customers as well as that of your service team.

Advantages of the SAP Service Cloud

Easy contact with customers

Customer contact across all channels, bundled into one instance: phone, email, fax, Facebook, Twitter, YouTube, Instagram, WeChat, or an AI-driven chatbot.

Overview

All relevant customer data at a glance including up-selling and cross-selling suggestions

User friendly design

Modern, intuitive design on any device – in the frontend as well as in the backend.

AI support

An AI makes suggestions for processing new tickets based on successfully resolved tickets.

Integrated analyses

Keep track of the number of tickets, resolution rates and resolution times.

FAQ

The most important facts about SAP Service Cloud

Yes. The seamless integration of SAP Service Cloud with SAP Field Service Management makes the solution perfect for handling service calls in the field. In the first step, the customer request is recorded in the SAP Service Cloud and forwarded to SAP Field Service Management. There, the assignment is distributed among the team of technicians in such a way that the problem is solved as quickly as possible. Once the technician has successfully solved the problem, the ticket is closed in both systems.

Yes. With the Assisted Service module for SAP Commerce, your service team can support and accompany the customer throughout the entire purchasing process. This allows prospects to find the right products in the online store more quickly. This increases the completion rate, reduces the return rate, and increases customer satisfaction.

You can use SAP Service Cloud on any device – even when no network is available. This is made possible by the automated offline and online synchronization.

Sure! In just under an hour, we will show you the advantages of the SAP Service Cloud and how your company can benefit from it. Of course, we will also take the time to answer your questions.

Satisfied customers

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A look into the system

We are happy to support you in your decision for a new service system. Why not arrange a no-obligation demo of the SAP Service Cloud right now!

“Service time is the most important time for customer loyalty. Satisfied customers come back and recommend your company. This is actually the most effective marketing there is.”
Patrick Hey
Head of Customer Experience Solutions,
Arineo GmbH
Arineo Swing

We love, teach, like IT

We focus on long-term relationships.

We like constancy – with our colleagues as well as with our business partners and customers. Thanks to our strong staff retention, we can ensure that you benefit from long-term support from the same contact persons. This has a positive effect on the quality of our services and on our whole business relationship.

Our services start before the project and end...

not at all, if that’s what you want. Our team of experts advises you on digital sales strategies with SAP and the efficient digitization of sales processes. It implements the solutions according to best practices, and also supports you after go-live with application lifecycle management, application management services. Finally, our team supports you with strategic consulting for the continuous further development of your IT landscape.

Shared knowledge is double knowledge!

Our experts pass on their knowledge to your specialist team in training courses and seminars.

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Arineo ist Gewinner des Personalwirtschaftspreis 2023 in der Kategorie Leadership und Kultur
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Awarded. If we do it, we do it right. There is a reason why we achieved Microsoft Gold and Solutions Partner satus, SAP Gold Partner status. And Creditreform has confirmed our excellent credit rating.

Whether copper or fiber optic – your direct line to us.

Patrick Hey
Patrick Hey
Head of Customer Experience Solutions