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Application management

Application management for all your business applications

What if your IT became the catalyst for your business success? If it was always up to date and leveraging new potential for you, every day? If it ran smoothly every day – no matter whether updates, patches, or further developments were required?

The strategic support and further development of modern IT landscapes require a lot of know-how and personnel – or a strong digitization partner at your side.

Eine Frau beantwortet einen Service-Anruf gemäß der Application Management Service-Vereinbarung.

Long-term support for your systems

With our Application Lifecycle Management and Application Management Services, we ensure that your applications, processes, platforms, and data are available and evolve strategically with your business.

We arrange a service model tailored to your individual needs: from classic application support to strategic digitization consulting. Of course, our team of experts will also be happy to take care of business software that you have implemented with other service providers.

Going live with a new solution is only a milestone, not the final goal.

Now it’s time to develop and refine the solution with your business, ensure the software’s continued performance and functionality, and check vendor updates for compatibility with your own system.

Ein Mitarbeiter sitz an seinem Schreibtisch mit Laptop und
“A project has a beginning and an end – good service has only a beginning. I always enjoy bringing new companies on board and providing them with long-term help and support, irrespective of whether we or another service provider implemented the systems.”
Frank Marwedel
Service Manager,

Our Application Management Services at a glance

SLAs and processes according to ITIL

We provide our application support services with dedicated service level agreements and processes in accordance with ITIL.

Proactive monitoring and reporting

We rely on proactive monitoring and proven processes for quality improvement and provide you with regular reports on expenses, decisions, risks, and recommendations.

Continuity

Our expert team gives advice as to the strategic expansion and optimization of your systems.

DevOps Services

Our DevOps services ensure smooth processes and stable releases.

Training

Our experts pass on their knowledge to your key users and staff in training courses and seminars.

Application overview

We provide Application Management Services for the following applications:

SAP Commerce Cloud

SAP Web Channel

SAP E-Commerce

Microsoft Dynamics 365 Customer Engagement (CE)

Microsoft Dynamics 365 Commerce

Microsoft Dynamics 365 Finance

Microsoft Dynamics 365 Marketing

Microsoft Dynamics 365 Sales & Business Apps

Microsoft Dynamics 365 Supply Chain Management

Microsoft Azure Services

Microsoft Dynamics AX

Microsoft Office 365

Microsoft Power Platform


FAQ

All you need to know about our Application Management Services

Application management refers to services that ensure the smooth operation of applications and provide support for them. Specifically, it includes all escalation levels from user support, incident management, 2nd level support, problem management to service requests. As part of application management services, our team regularly performs analyses and maintenance measures on the systems. After all, the go-live of a new solution is just a milestone; the goal is for the application to always contribute to the success of the company and strategically evolve with your business.

Yes, of course. We also operate applications that have already been installed. Our transition managers have successfully onboarded numerous companies. Why not become one of our happy customers – we would be delighted!

Match the Application Management Service provider’s offer with your needs. What response times do you need? What about multilingual support? Is the offer “only” about supporting your systems or do you gain a sparring partner with the service provider who knows your systems and advises you strategically? Also pay attention to reviews and try to determine the turnover of the company. The lower this is, the better it is for you! After all, you will be entrusting your mission-critical infrastructure to the service company. The longer employees stay with their company, the more trusting your relationship with your application manager will be. This not only ensures efficient understanding but also gives you a good gut feeling.

Manufacturer updates must be introduced quickly to maintain the security and functionality of the solution. But every update entails risks for interfaces and in-house developments. We check all updates and patches for compatibility before we install them on your system. We also monitor your systems during operation and, in addition to reports, we create suggestions for optimizing performance and functionality, as well as for the strategic further development of your IT landscape. You can be confident that your IT is always optimally positioned.

It is often difficult for medium-sized companies to find qualified personnel for the maintenance and further development of complex business software. And since the IT market has a highly dynamic nature, staff must be continuously trained. As a Microsoft Solutions Partner specializing in business applications and digital and app innovation (Azure) and an SAP Gold Partner, we employ people who continuously deepen their subject matter expertise and work closely with vendors. This allows us to provide the highest level of support for your systems and offer you strategic advice – all at attractive prices.

Application Lifecycle Management goes beyond Application Management: It additionally focuses on active strategic consulting on enterprise applications, as well as the optimization and further development of applications throughout their entire lifecycle. Application Lifecycle Management ensures that you get the highest ROI from your software investment.

Dr. Rainer Wolf - Pilz GmbH & Co. KG
We are pleased with the (usual) excellent partnership with Arineo, which has once again led to a successful go-live of our B2B customer portal. The Arineo team always supported us with pragmatic approaches to solutions, even in difficult phases of the project, and brought the necessary agility for such a project.”
Dr. Rainer Wolf
SAP Team Lead – Pilz GmbH & Co. KG
Arineo Swing

We love, teach, like IT

Customizable services

With us, you can individually compile the services you would like in the areas of Application Management Services and Application Lifecycle Management. If required, these can be defined in service-level agreements. It goes without saying that we provide our services in accordance with ITIL processes.

We focus on long-term relationships.

We like constancy – with our colleagues as well as with our business partners and customers. Thanks to our strong staff retention, we can ensure that you benefit from long-term support from the same contact persons. This has a positive effect on the quality of our services and on our whole business relationship.

Shared knowledge is double knowledge!

Our experts pass on their knowledge to your key users in training courses and seminars. From experience, we know that: with well-trained personnel, many incidents can be completely avoided.

Your request

Send us your inquiry, feedback, suggestion or other request conveniently via the form – we look forward to it!

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Awarded. If we do it, we do it right. There is a reason why we achieved Microsoft Gold and Solutions Partner satus, SAP Gold Partner status. And Creditreform has confirmed our excellent credit rating.

Whether copper or fiber optic – your direct line to us.