Granted: customers make enormous demands on retailers. Good advice in a fancy store and bonus cards hardly secure customer loyalty even for long-established retailers in rural areas. 24-hour shopping highlights with expert advice on all channels and all-round service are in demand. Even smaller regional retailers are leading the way: online and physical stores flow seamlessly into one another, interactively placing the customer in the middle and relying on digital processes from marketing and merchandise management, up to the last mile of logistics. The good news is: with Microsoft Dynamics 365 Commerce, the transformation to an innovative omni-channel retailer cannot be achieved overnight, but it can be hugely accelerated.
What would it be like if you could combine the advantages of an online store with those of brick-and-mortar retail, seamlessly network the processes behind all sales channels, and control them centrally? These are precisely the main tasks of Microsoft Dynamics 365 Commerce.
With the new commerce platform, confusing inventories are just as much a thing of the past as disconnected store operations and stand-alone online stores.
The perfect combination of online and physical stores not only enhances the customer experience but also that of your employees. B2B customers can view customer-specific prices and order goods online, without having to contact the internal sales staff.
Long waits for the next sales rep visit are also a thing of the past thanks to Microsoft Dynamics 365 Commerce. Instead, your sales force can concentrate on acquiring new customers. Comprehensive self-service options, for example for updating master data, round off your customer portal.
Also, due to its seamless integration with the Dynamics 365 product family, Microsoft Dynamics 365 Commerce enables complex supply chains to be managed within the corporate structure as well as to business partners – in B2C, B2B as well as D2C business.
Accelerates the development of new “storefronts” in the form of web stores, apps & co. without having to adapt the central management of e.g. item data. In addition, the underlying processes are guaranteed, as well as transparency over all inventories, delivery capabilities, and overall customer loyalty.
Extensive mixed reality integration capabilities, as well as inspiration from data and AI-powered predictions
A platform for B2B & B2C online stores, apps, branch systems, and central functions for seamless digital integration of all sales channels.
Automated order distribution that takes into account both store and central inventories to guarantee delivery capability.
All-in-one POS system with extensive store functionality as well as optional extras for customer loyalty systems and logistics tasks.
Central management of customer data including bonus programs, purchase history, and preferences, as well as centrally controlled marketing activities.
Microsoft Dynamics 365 Commerce is the all-in-one, cloud-based, commerce platform for retail companies with multi-channel sales. It replaced the previous Microsoft Dynamics 365 Retail in 2022. With Microsoft Dynamics 365 Commerce, unique customer experiences can be created across all sales channels, from online to physical stores, while at the same time taking full advantage of the benefits of digitization for complex chain stores processes.
Microsoft Dynamics 365 Commerce, like its predecessor Microsoft Dynamics 365 Retail, includes extensive point of sale (POS) functionality, including cash register processing and store merchandise management. In addition, Microsoft Dynamics 365 Commerce has been enhanced with a modern, convenient content management system (CMS) that enables the creation and operation of online stores for B2B as well as B2C business. The unified commerce platform makes it possible to replace classic stand-alone solutions for the different requirements of branch stores and online retailing with an all-in-one solution.
with our colleagues as well as with our business partners and customers. Thanks to our strong staff retention, we ensure that you benefit from long-term support from the same contact persons. This has a positive effect on the quality of our services and on our whole business relationship.
We are a Microsoft Solutions Partner, specializing in Business Applications, as well as Digital and App Innovations (Azure). Additionally, we were once again appointed by Microsoft to the prestigious Microsoft Inner Circle 2022/2023. Specifically, this means that we maintain a very close relationship with Microsoft and can, thus, bring in additional expertise when advising and supporting our customers.
Based on our many years of experience in online commerce, we have developed a comprehensive portfolio of best practices that enable us to rapidly implement the requirements and commerce strategies of a wide range of multichannel retailers.
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