Microsoft Dynamics 365 Field Service expands customer service to include field service and, together with Microsoft Dynamics 365 Customer Service, can be used by companies from the service sector or mechanical and plant engineering, for example. While both solutions aim to improve customer engagement and resolve issues effectively, Customer Service focuses on managing customer inquiries and complaints. Field Service, on the other hand, specializes in the management of service orders and processes. This includes physical support of products and equipment, from installations and inspections to maintenance and unplanned repairs. As a result, Microsoft Dynamics 365 Field Service helps improve the performance of your products and minimize downtime.