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Emarsys

Millions of individualization options with just one click

Each opt-out shows that the communication has not offered any real added value. Stop it! Send your customers only the information that is really relevant to them – and on the channels that actually convert. This is what Emarsys empowers you to do: the Customer Engagement solution allows you to create and monitor highly individualized and highly converting campaigns with just a few clicks. Intelligent analyses of the data from your online activity, together with your internal customer data and systems, help to achieve this. And the best part: with Emarsys, you get ready-made, tried-and-tested best practice campaign templates that you can easily adapt to your product world. And soon you will become your customers’ absolute favorite!

Zwei junge Personen freuen sich über Inhalte, die über Emarsys für sie ausgespielt wurden.

Data-driven marketing

Emarsys can be implemented quickly and includes best practice templates for converting customer journeys. Of course, these can be customized by your marketing department with a few clicks.

The best part: your communication team only needs to define the content of the messages that your customers will receive – Emarsys uses facts to take care of the individual output on the most promising channel. This is how you turn customers into loyal fans!

Advantages of Emarsys

Strengthen customer loyalty

Turn customers into loyal fans – with tailored messages on the most promising channel for each individual account.

Analyses

Use aggregated data about customers, interactions, products for more accurate campaigns.

Multi-channel campaigns

Create campaigns in a snap and play them out on all relevant channels.

Intuitive dashboard

The solution simplifies cross-team collaboration.

FAQ

The most important information about Emarsys

Emarsys was founded in Vienna in 2000 and acquired by the SAP Group in 2020. Thanks to plug-and-play integrations, Emarsys works particularly well with SAP’s Customer Experience solutions – most notably SAP Commerce Cloud and SAP Customer Data Platform. For example, your team can use Emarsys to create matching campaigns for orders, shopping cart updates, and product reviews made in SAP Commerce Cloud in no time at all.

Of course. For Emarsys, language is just another personalization parameter in the creation and distribution of highly individualized communications. Simply create your campaign modules in multiple languages – these are automatically assigned to the appropriate accounts and campaigns and sent via the most promising channel. In this way, your marketing team can create highly customized campaigns for global audiences in no time at all.

Emarsys’ built-in artificial intelligence tracks and analyzes all of your customers’ interactions with your brand – whether through mailings, the online store, online ads, or social media. It soon identifies patterns and shows in clear dashboards where growth and revenue opportunities lie.

“The more data there is and the better it is analyzed and understood, the better the customer journey will be. Specifically, this means that data needs to be collected at all possible touchpoints, stored securely, and analyzed in a meaningful way.”
Wolfgang Posch
Head of Customer Experience Solutions ,
Arineo Swing

We love, teach, like IT

We focus on long-term relationships.

We like constancy – with our colleagues as well as with our business partners and customers. Thanks to our strong staff retention, we can ensure that you benefit from long-term support from the same contact persons. This has a positive effect on the quality of our services and on our whole business relationship.

Shared knowledge is double knowledge!

Our experts pass on their knowledge to your specialist team in training courses and seminars.

Our services start before the project and end...

not at all, if that’s what you want. Our team of experts advises you on digital sales strategies with SAP and the efficient digitization of sales processes. It implements the solutions according to best practices, and also supports you after go-live with application lifecycle management, application management services. Finally, our team supports you with strategic consulting for the continuous further development of your IT landscape.

Satisfied customers

Your request

Send us your inquiry, feedback, suggestion or other request conveniently via the form – we look forward to it!

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Awarded. If we do it, we do it right. There is a reason why we achieved Microsoft Gold and Solutions Partner satus, SAP Gold Partner status. And Creditreform has confirmed our excellent credit rating.

Whether copper or fiber optic – your direct line to us.

Wolfgang Posch
Wolfgang Posch
Head of Customer Experience Solutions