An online store for spare parts is essential – especially in B2B. But these days, that is hardly enough to score points with customers from industry and manufacturing in the long term. An end-to-end customer experience has become more important than ever – from the initial contact, to the service inquiry, to the spare parts order. Because one thing is certain: great customer service starts with an end-to-end digital work environment for your staff. We reveal how this works in our partner session with Quanos Solutions GmbH.
30 minutes of concentrated knowledge
Patrick is an expert in customer portals based on SAP Commerce Cloud. His many years of experience in the area of customer experience with SAP are particularly in demand in B2B scenarios with deep integrations with ERP systems. When Patrick shows up, the data just flows by itself!
Wolfgang is particularly well-versed in the mechanisms of long-term customer retention, as well as digital marketing. But be warned – his passion for outstanding customer service, innovative strategies, and change processes is contagious.