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Customer Experience

Dynamics 365 Customer Portal: Webshop, Service, and ERP on a Single Platform

Mid-sized companies need more than just digital ordering options today. What matters is how efficiently…

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Microsoft Copilot Studio: How to create your own agent

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Current posts

Customer Experience / SAP

End of Support for SAP Commerce On-Premises: What B2B companies need to know

If your company is still using SAP Commerce (formerly Hybris) On-Premise, it's time to act....

D365

MCP Dynamics 365 Use Cases: Use cases for AI agents in ERP

A look at specific MCP use cases from Dynamics 365 shows where AI agents can...

D365 / Microsoft

What is the Model Context Protocol (MCP) in Dynamics 365?

When we talk about AI in ERP today, it's no longer just about chat windows....

Customer Experience / D365 / SAP

Smart B2B customer portals for mechanical engineering

Anyone planning a customer portal in mechanical and plant engineering today needs to offer more...

Customer Experience / D365 / SAP

3+1 tips for launching a B2B customer portal

Sie planen die Einführung eines B2B-Kundenportals und wollen im Maschinen- und Anlagenbau oder in der...

D365 / Microsoft / Power Plattform

Improve data quality in D365 FO: The Arineo Data Consistency Agent

Incomplete or incorrect master data is an everyday problem in companies, no matter what system...

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