Modern customer interaction does not require additional technical complexity; rather, it requires a combination of clear processes, well-integrated systems, and intuitive user guidance. When AI and process automation are applied in the right areas, processing times are reduced, errors are minimized, and teams are noticeably relieved in their day-to-day work. Visitors to Quanos Connect can discuss this – and other best practices in the field of customer experience – with our experts Patrick Hey, Jens Lauer, and Wolfgang Posch at our stand on the second level.
Presentation | May 19, 2026, 14.30 – 15.00, Kiev Room
Modern customer interaction in an ERP-integrated B2B portal saves stress, time, and money
Patrick Hey and Wolfgang Posch’s presentation focuses on how companies can design complex service and sales processes that are easier for client companies to use and more manageable for internal teams. A powerful B2B portal delivers its benefits especially when it works seamlessly with ERP, CRM, and Quanos, provides targeted information, and automates processes intelligently. Don’t miss it!
Quanos Connect is aimed at professionals and managers from technical documentation, after-sales and service, IT, engineering, and digitalization. More than 800 participants, 70 presentations, 94 speakers, and 29 partners share their knowledge on digital service processes, customer experience, and future-proof system landscapes.
Register for Quanos Connect by May 13 and discover how to optimize your customer service and create competitive advantages. We look forward to seeing you at our stand!
Additional information
Whether online shop, spare parts shop, or service portal: with SAP technology, your customer experience processes are optimally positioned.
Rely on the platform that connects commerce, service, self-service, and campaigns in a seamless process.
The commerce orchestration platform Emporix shows its strengths when processes span multiple systems, rules are complex, and everything needs to work in real time.
Simply more speed for your B2B portal! Use Magnolia DXP as the frontend, combined with a powerful commerce engine in the backend.
