SAP Commerce Cloud

The online store that is seamlessly connected to your SAP ERP.

Exceed your customers' expectations

Make sure that your customers have no better alternative than you! You manufacture first-class products, but for a while, your figures have not quite reflected this? This could be due to your sales channels. Today's customers expect to be able to contact you around the clock and to have their concerns quickly registered and processed - in B2C - as well as in B2B. This does not mean, of course, that your employees have to be available 24/7. With intelligent systems and a well-thought-out service offer, you can make your customers and your staff happy. Rely on the SAP Commerce Cloud today!

SAP Commerce Cloud: your advantages

Future-proof technology

The SAP Commerce Cloud includes everything your teams need to provide outstanding customer service: seamlessly integrated functions for content management, customer contact personalization, order management, product configuration, as well as automated processes.

Preconfigured integrations

Thanks to its standardized interfaces to your SAP backend system and other solutions from the SAP CX portfolio, the SAP Commerce Cloud can be quickly implemented and put into operation.

Fast ROI

Your customers really do prefer a modern and intuitive design that offers an optimal user experience on any device. Together with appealing up-selling and cross-selling features, this will quickly show up in your sales figures.

Attractive fixed price offers

Discover our fixed-price packages for a particularly fast entry into the world of online commerce with SAP Commerce Cloud.

Satisfied customers

More information

SAP Commerce Cloud for B2B and B2C business

Sales across all media with SAP Commerce Cloud

With the SAP Commerce Cloud, you can centrally manage all product data. So you can also rely on a progressive web application (PWA) for more sales. Since this is programmed in a very lean way, it loads very quickly and improves search engine ranking. It also offers all the advantages of a native app, such as push notifications. Also worth mentioning: your PWA solution can be used offline.

With SAP Commerce Cloud, you can also effortlessly produce physical assets. For example, you can produce catalogs and take phone orders with little effort. Of course, the SAP Commerce Cloud also offers functionality that is specific to B2B and B2C business.

SAP Commerce Cloud for one-off production

Because SAP Commerce Cloud is seamlessly connected to your ERP, you can offer the ability to configure products individually online. Impossible combinations are automatically excluded. In addition, you can provide your customers with an area for personal preferences and comments so that your sales team has enough information to quickly enter into a constructive dialog. Once a product has been fully configured, it is, of course, available for reordering or further modification in the SAP Commerce Cloud customer area.

SAP Commerce Cloud international business

International business with SAP Commerce Cloud

SAP Commerce Cloud is designed from the ground up for global deployment. It supports country-specific websites as well as different languages and currencies. It enables you to manage your customers globally and offer them products that are relevant to their market. Through the seamless connection between the SAP Commerce Cloud and your ERP system, availabilities in the various logistics centers and delivery times are always up-to-date and can be displayed to customers around the clock. This contributes to an outstanding customer experience and promotes confidence in your competence.

SAP Commerce Cloud enhancements with Kyma

Expand your SAP Commerce Cloud in a future-proof, scalable, and lean way? This is no problem with Kyma. A Kyma instance deployed via SAP Cloud Platform is the perfect runtime environment for extensions to your SAP systems. Since the developments run separately from the standard application, upgrades can be installed very easily and cost-effectively, despite extensions. In addition, all extensions are highly scalable thanks to the latest cloud technology.

More information

Get in touch

Patrick Hey

Head of Customer Experience Solutions

Responsibilities

SAP CX – Portfolioberatung & Solutiondesign
SAP B2B Commerce Cloud
SAP hybris on-premise

Contact

This may interest you

CX - Blog

The Customer Experience world is spinning fast. In our blog, our experts regularly write articles on the topics of technology, trends, or the solution. Take a look.

Customer Portal

Create an oasis of wellbeing for your customers where they can handle all their business with you, anytime, on any device – whether you're in B2B, B2C, or a hybrid business. Inspire your customers with the Customer Lounge.

References

Numerous companies rely on us. Their trust and the cooperation with our teams, some of which have been ongoing for many years, confirms time and again that we are investing our heart and soul in the right way. In a cooperation of equals, excellent service, and the satisfaction of all who rely on us.

We gladly answer your questions