SAP Customer Experience: your solution for more sales, service, and customers

Delight customers with 360° support!

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SAP Commerce: customer interface from SAP CX

A website is the first point of contact in the digital world. Extend it with functionality for interested parties, customers, and partners. The Arineo Customer Lounge offers your customers a way to fulfill their wishes. Whether business-to-business (B2B), direct-to-consumer (D2C), or hybrid scenarios: one place for all customer needs - commerce, service, and information.

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SAP Commerce: advantages

Tailored to your needs by Arineo

A Customer Journey

All in one application: editorial content, product information, commerce and service functionality.

One place for all needs

Relevant content on all devices at all times and always consistent: editorial content, commerce and service functionality.

Flexible extensibility

One platform for your web presence. Microservice-based architecture accelerates development, thus saving time and money.

Efficient operation

One system. One subscription. One service. Our customized and customizable application management services.

SAP Upscale Commerce: the SAP-integrated B2C online shop solution

In e-commerce with end consumers, it has become essential to respond quickly and personally to the needs of consumers with an excellent customer experience. Accompany your customers as they find the right product for their shopping cart and offer them a simple and smooth check-out. This is made possible by the new SaaS (Software as a Service) solution SAP Upscale Commerce. It offers companies, particularly those that are already using SAP solutions in the areas of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), or SAP Commerce for B2B, a cost-efficient and flexible way to go live with a new B2C online shop in just a few days. SAP Upscale Commerce can be seamlessly integrated with existing SAP and third-party systems.

Get more out of your online business and dive with us into the new, e-commerce world of SAP Upscale, specialised in mobile customer experiences.

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SAP Customer Experience: holistic focus on the customer

The SAP Customer Experience portfolio is made up of several components. SAP Commerce forms the front end for the customer. On the basis of this platform, it is possible to implement unique commerce solutions for the D2C area as well as customer portals for use in the B2B area. SAP Commerce realizes its full potential together with the other components of the SAP Customer Experience portfolio:

SAP Sales

...is the CRM of SAP. Manage your customer information centrally and interact with your customers. Process inquiries and provide offers to your customers and interested parties via SAP Commerce.

SAP Service

... is the central component within the Customer Experience portfolio for customer service. In addition to the classic ticket functions, its resource planning and seamless integration with your customer portal is persuasive.

SAP Marketing

 ... is the intelligence in the background. It analyzes user behavior and identifies interests. Based on this, it creates a complete profile. Together with SAP Commerce, you can present your customers and interested parties with optimal offers and content.

SAP Customer Data Platform

...is the component that enables you to use your customer data in a privacy-compliant manner and provides comprehensive insights in real time. The goal is to exceed customer expectations in all interactions.

Partnerships: working together for success

Partnerships are the path to success - whether with associated companies, SAP as a software supplier, or with our customers. In order to place this ecosystem on a solid foundation and to be able to wholly serve customers and interested parties, Arineo has founded the All-for-Commerce alliance. This enables us to completely support customers and interested parties on all aspects of digital sales, service, and marketing - of course for your SAP back-end system and far beyond classic IT topics.

Get in touch

Patrick Hey

Head of Customer Experience Solutions

Responsibilities
  • SAP CX – Portfolioberatung & Solutiondesign
  • SAP B2B Commerce Cloud
  • SAP hybris on-premise
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We gladly answer your questions

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